Speak up / report a concern
Raise a concern responsibly
Speaking up is part of responsible stewardship. MGE provides routes for raising concerns about conduct, ethical standards or practices that may require attention.
Speaking up is part of responsible stewardship
A concern does not have to begin as a formal complaint. You may seek guidance, raise an informal concern or make a formal complaint when something does not appear right, safe, responsible or consistent with MGE’s standards.
Guidance
You may raise a question when you are unsure whether a decision, conduct or circumstance is consistent with MGE’s standards.
Concern
You may raise an issue that you believe should be examined or addressed.
Complaint
You may make a formal complaint about conduct, decisions or circumstances that you believe breach MGE’s standards.
MGE expects concerns to be raised responsibly and takes them seriously. Speaking up can help protect people, relationships, evidence, institutional trust and the integrity of MGE’s work.
Who can raise a concern?
People acting for MGE
Everyone acting for or on behalf of MGE, including people engaged in different roles or forms of work, may raise concerns relevant to their experience.
External parties
Institutions, suppliers, ecosystem stakeholders, contractors, clients and other external parties may also raise concerns or complaints where they believe MGE or a person acting for or on behalf of MGE may not be complying with its ethical or behavioural standards.
What should be raised?
Concerns may include – but not limited to:
- dishonesty, fraud or corruption;
- improper influence or conflicts of interest;
- manipulation or misuse of evidence;
- misuse of confidential information or intellectual property;
- discrimination, harassment, intimidation, threats or bullying;
- retaliation;
- unsafe working conditions;
- unauthorised representation of MGE;
- misuse of MGE’s name, identity or resources;
- conduct that may compromise institutional trust;
- conduct inconsistent with MGE’s constitutional responsibility;
- other concerns about MGE’s ethical or behavioural standards.
You do not need to determine the seriousness or classification of a concern before raising it.
How to raise a concern
MGE provides more than one route so that a person can use the route that is appropriate to the circumstances.
01 — Normal engagement or workplace route
For a concern arising within a normal engagement or workplace relationship, raise it with the relevant Engagement Manager or Director.
If the concern is unresolved, inadequately addressed or cannot appropriately be resolved at that level, it may be escalated to MGE Leadership.
02 — Bypass the normal route when necessary
A person does not have to report a concern to someone who is the subject of the concern.
The normal route may also be bypassed where following it could compromise integrity or safety, create a fear of retaliation, or would otherwise be inappropriate given the circumstances.
03 — Confidential or anonymous route
Where appropriate, concerns may be raised through a confidential or anonymous route, including the physical complaint box or HR route where applicable.
04 — Email
This mailbox is inspected by MGE Leadership. As MGE’s organisational structure develops, access may also be assigned to a specifically designated person authorised to handle such concerns.
For external parties
External parties may raise concerns directly with MGE Leadership and through:
Urgent concerns
Immediate safety risks, serious unlawful conduct, serious risks of harm, or circumstances involving destruction or manipulation of evidence may be escalated immediately to appropriate MGE Leadership and, where required or appropriate, competent external authorities.
Speaking up responsibly
MGE encourages concerns to be raised honestly, responsibly and in good faith.
Where possible, useful information may include:
- what happened;
- when and where it happened;
- who was involved;
- what you observed or know directly;
- relevant documents or other information;
- any immediate risk or concern about safety;
- whether the matter has already been raised and, if so, how it was handled.
You do not need to investigate the matter yourself or establish the facts before reporting it.
Your responsibility is to raise a concern in good faith. MGE’s responsibility is to assess it appropriately.
What happens next?
MGE seeks to handle recognised concerns responsibly and appropriately.
01 — Acknowledge
MGE seeks to acknowledge a recognised concern appropriately.
02 — Assess
The concern is clarified and assessed according to its nature and circumstances.
03 — Address
Appropriate protective, corrective, investigative or other action may be taken.
04 — Follow up
Where appropriate, MGE follows up on the concern and resulting action.
The appropriate response depends on the nature, seriousness and circumstances of the concern.
Confidentiality and anonymity
MGE will handle concerns responsibly and restrict access to those authorised to receive and address them. MGE will seek to protect the confidentiality of information provided where appropriate.
Anonymous reporting may be available through established reporting routes. However, absolute anonymity cannot always be guaranteed, particularly where the circumstances of a matter or applicable requirements make disclosure necessary.
Good-faith reporting is protected
MGE does not tolerate retaliation against a person who raises a concern in good faith or participates appropriately in the handling of a concern.
Protection applies whether the concern is ultimately substantiated or not.
An allegation that cannot be substantiated is not, by itself, a false or malicious allegation.
Knowingly false or malicious allegations are themselves inconsistent with MGE’s standards.
Protection does not mean immunity for deliberate abuse of the reporting mechanism.
Accountability works both ways
MGE does not regard accountability as an internal matter only.
An institution, supplier, ecosystem stakeholder or other external party that interacts with MGE should be able to question conduct that appears inconsistent with the standards MGE publicly establishes for itself.
Likewise, MGE may raise concerns about conduct by external parties where that conduct is incompatible with MGE’s ethical standards or constitutional responsibilities.
The ability to raise a concern does not depend on hierarchy, commercial importance, relationship status or organisational position.
The standard behind the reporting route
MGE’s Code of Ethics & Conduct establishes the ethical and behavioural standards against which MGE expects its conduct to be understood and examined.
Speaking up protects what matters
Raising a concern can help protect people, relationships, evidence, institutional trust and the integrity of MGE’s work.
Raise a concern →